Brazil SMS - Degradation affecting Claro
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 6, 16:20 UTC
SMS API Degraded Performance
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Degraded Performance
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
10 DLC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Indonesia SMS - Planned maintenance affecting Hutch Jul 6, 17:30-21:30 UTC
Scheduled - On 06-July-2022 between 17:30 UTC and 21:30 UTC, the operator Hutch will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 6, 07:35 UTC
Russia SMS - Planned maintenance affecting Tele2 Jul 6, 20:00-21:00 UTC
On 06-July-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 13:57 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 6, 20:00 - Jul 7, 00:00 UTC
Between 07-06-2022 20:00 UTC and 07-07-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:10 UTC
Russia SMS - Planned maintenance affecting Beeline Jul 6, 21:00 - Jul 7, 00:00 UTC
Between 07-06-2022 21:00 UTC and 07-07-2022 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Posted on Jul 4, 18:11 UTC
USA SMS - Planned Maintenance affecting Toll Free Numbers Jul 7, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 7th July 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 21, 22:01 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 11, 20:00 - Jul 12, 00:00 UTC
Between 07-11-2022 20:00 UTC and 07-12-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:12 UTC
Japan SMS - Planned maintenance affecting KDDI network Jul 12, 19:00-20:00 UTC
On 12-July-2022 between 19:00 UTC and 20:00 UTC, the operator KDDI will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 5, 17:23 UTC
Russia SMS - Planned maintenance affecting Tele2 Jul 13, 20:00 - Jul 14, 00:00 UTC
On 13-July-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 13:58 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 13, 20:00 - Jul 14, 00:00 UTC
Between 07-13-2022 20:00 UTC and 07-14-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:13 UTC
USA SMS - Planned maintenance affecting toll free numbers Jul 14, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 14th July 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 21, 22:02 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 18, 20:00 - Jul 19, 00:00 UTC
Between 07-18-2022 20:00 UTC and 07-19-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:13 UTC
USA SMS - Planned Maintenance affecting US Verizon Jul 19, 09:00 - Jul 20, 06:00 UTC
Between 19th July 2022, 09:00 and 20th July 2022, 06:00 (UTC), US Verizon will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 1, 03:35 UTC
Japan SMS - Planned maintenance affecting KDDI network Jul 19, 19:00-20:00 UTC
On 19-July-2022 between 19:00 UTC and 20:00 UTC, the operator KDDI will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 5, 17:23 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 20, 20:00 - Jul 21, 00:00 UTC
Between 07-20-2022 20:00 UTC and 07-21-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:14 UTC
Russia SMS - Planned maintenance affecting Tele2 Jul 20, 20:00 - Jul 21, 00:00 UTC
On 20-July-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 13:59 UTC
USA SMS - Planned Maintenance affecting Toll Free Numbers Jul 21, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 21st July 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 21, 22:02 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 25, 20:00 - Jul 26, 00:00 UTC
Between 07-25-2022 20:00 UTC and 07-26-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:15 UTC
USA SMS - Planned Maintenance affecting US Verizon Jul 26, 09:00 - Jul 27, 06:00 UTC
Between 26th July 2022, 09:00 and 27th July 2022, 06:00 (UTC), US Verizon will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 1, 03:38 UTC
Russia SMS - Planned maintenance affecting Tele2 Jul 27, 20:00 - Jul 28, 00:00 UTC
On 27-July-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 14:00 UTC
Russia SMS - Planned maintenance affecting Megafon Jul 27, 20:00 - Jul 28, 00:00 UTC
Between 07-27-2022 20:00 UTC and 07-28-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 12:16 UTC
USA SMS - Planned maintenance affecting toll free numbers Jul 28, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 28th July 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 21, 22:03 UTC
USA SMS - Planned Maintenance affecting US Verizon Aug 2, 09:00 - Aug 3, 06:00 UTC
Between 2nd August 2022, 09:00 and 3rd August 2022, 06:00 (UTC), US Verizon will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 1, 03:39 UTC
System Metrics Month Week Day
rest.nexmo.com uptime
Fetching
api.nexmo.com uptime
Fetching
rest.nexmo.com response time
Fetching
api.nexmo.com response time
Fetching
smpp0.nexmo.com uptime
Fetching
smpp1.nexmo.com uptime
Fetching
smpp2.nexmo.com uptime
Fetching
smpp3.nexmo.com uptime
Fetching
smpp4.nexmo.com uptime
Fetching
Past Incidents
Jul 6, 2022
Iraq SMS - Delivery degradation towards Asiacell
Resolved - This incident has been resolved.
Jul 6, 14:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 13:38 UTC
Investigating - We are currently observing SMS delivery degradation towards Iraq Asiacell.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 6, 10:57 UTC
USA - SMS Degradation affecting US Cellular Network
Resolved - This incident has been resolved.
Jul 6, 13:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 12:51 UTC
Investigating - We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 6, 06:58 UTC
USA SMS - Planned Maintenance affecting US Cellular
Completed - The scheduled maintenance has been completed.
Jul 6, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 04:30 UTC
Scheduled - Between 04:30 and 10:30 (UTC) on the 6th of July 2022, US Cellular will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 21, 18:18 UTC
Service Issue in Platform
Resolved - This incident has been resolved now.
If you still see issues with the WhatsApp channel and not getting inbound notifications i.e callbacks and Inbound messages please reach out to support@api.vonage.com for help.
Jul 6, 08:46 UTC
Monitoring - The issue has been identified and is currently being monitored. If you are seeing issues with the WhatsApp channel and not getting inbound notifications i.e callbacks and Inbound messages please reach out to support@api.vonage.com.
Jul 5, 17:15 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform where some customers might not have received inbound notifications i.e callbacks and Inbound message from Whatsapp channel

If there is a customer impact, it is likely to be affecting the following products:
Messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Jul 5, 16:18 UTC
Jul 5, 2022
Tajikistan SMS - Delivery Degradation towards Megafon
Resolved - This incident has been resolved.
Jul 5, 21:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 16:33 UTC
Investigating - Please be advised that due to local issues with the operator Megafon in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@api.vonage.com if you have any questions.
Jul 4, 11:33 UTC
Canada SMS - Planned Maintenance affecting Bell Canada
Completed - The scheduled maintenance has been completed.
Jul 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 09:00 UTC
Scheduled - Between 05-July-2022 09:00 UTC and 05-July-2022 10:00 UTC, the Canada operator Bell Canada will be performing maintenance on their SMS platform.

During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 10:26 UTC
Indonesia SMS - Delivery Degradation towards Hutchison 3
Resolved - This incident has been resolved.
Jul 5, 03:26 UTC
Investigating - We are currently observing SMS delivery degradation towards Indonesia Hutchison 3. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 5, 03:05 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Jul 5, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 20:01 UTC
Scheduled - On 04-July-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 13:56 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jul 5, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:00 UTC
Scheduled - Between 07-04-2022 21:00 UTC and 07-05-2022 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Jun 29, 10:26 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 20:01 UTC
Scheduled - Between 07-04-2022 20:00 UTC and 07-05-2022 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 12:09 UTC
Jul 4, 2022
Messages API - Whatsapp Media Inbound
Resolved - This issue has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 4, 16:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 14:07 UTC
Identified - We're continuing to work with the Whatsapp support team on resolving this issue.

We will post updates as soon as we know more.
Jul 1, 02:12 UTC
Update - We are continuing to investigate this issue.
Jun 29, 16:42 UTC
Investigating - Some customers might receive a wrong extension when downloading Media file
workaround :Use the Content-Type header when downloading the Media file, and rename the file with the correct extensions
Jun 29, 16:42 UTC
Tajikistan SMS - Delivery Degradation towards Tcell
Resolved - This incident has been resolved.
Jul 4, 13:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 13:19 UTC
Investigating - Please be advised that due to local issues with the operator Tcell in Tajikistan, we are currently experiencing delays and delivery degradation towards the subscribers of this network.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@api.vonage.com if you have any questions.
Jul 4, 12:15 UTC
Japan SMS & Voice - Service Degradation affecting KDDI and a subset of Japan Long Virtual numbers
Resolved - This incident has been resolved.
Jul 4, 10:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 08:51 UTC
Update - We are continuing to work on a fix for this issue.
Jul 3, 16:01 UTC
Update - We are continuing to work on a fix for this issue.
Jul 3, 01:57 UTC
Update - We are continuing to work on a fix for this issue.
Jul 2, 16:07 UTC
Identified - Please be informed that Outbound calls towards KDDI may also experience failures. Inbound and Outbound calls to and from a subset of our Japan Long Virtual numbers are also observing service degradation.

This has been identified due to an issue at operator end and we will issue and update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 2, 05:32 UTC
Investigating - We are currently observing SMS delivery degradation towards Japan KDDI Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 17:35 UTC
Jul 3, 2022
Pakistan SMS - Degradation towards Jazz Network
Resolved - This incident has been resolved.
Jul 3, 20:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 19:33 UTC
Investigating - We are currently observing SMS delivery degradation towards Pakistan Jazz (Mobilink) and Jazz (Warid Telecom). We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 3, 09:59 UTC
Brazil SMS - Degradation affecting Claro
Resolved - This incident has been resolved.
Jul 3, 13:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 12:27 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 3, 05:21 UTC
Jul 2, 2022
Local CLI termination degradation to Thailand
Resolved - This incident has been resolved.
Jul 2, 03:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 02:18 UTC
Update - We are continuing to investigate this issue.
Jul 2, 00:09 UTC
Investigating - We are currently experiencing an issue with our Long Virtual Numbers in Thailand that is impacting Inbound and Outbound Voice traffic. We are working with our partner to resolve this and update as soon as more information becomes available.

Apologies for any inconvenience this may cause.

Please contact support@api.vonage.com if you have any questions.
Jul 2, 00:07 UTC
Jul 1, 2022
Bangladesh SMS - Degradation towards Grameen Phone
Resolved - This incident has been resolved.
Jul 1, 08:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 08:09 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Bangladesh Grameen Phone network .

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Jul 1, 04:29 UTC
Luxembourg SMS - Degradation for 2-way traffic towards Luxembourg Long Virtual Numbers
Resolved - This incident has been resolved.
Jul 1, 08:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 22:23 UTC
Investigating - We are currently observing 2-way SMS delivery degradation for messages sent towards a subset of our Luxembourg Long Virtual Numbers (35269100xxxx, 35269125xxxx, 35269125xxxx, 35269138xxxx, 35269146xxxx). You may experience failures or delays for Inbound and Outbound SMS through some of your subscribed Poland Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 17:35 UTC
Brazil SMS - Degradation affecting Claro Brazil
Resolved - This incident has been resolved.
Jul 1, 06:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 04:52 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 01:57 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 UTC
Scheduled - On 30-June-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 13:54 UTC
Russia SMS - Planned maintenance affecting Tele2 and Megafon
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 6, 07:01 UTC
Scheduled - On 30-June-2022 between 20:00 UTC and 01-July-2022 00:00 UTC, the operator Tele2 and Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 6, 06:59 UTC
Jun 30, 2022
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Jun 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 18:01 UTC
Scheduled - On 30-June-2022 between 18:00 UTC and 30-June-2022 21:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 29, 19:29 UTC
Germany SMS - Delivery degradation towards O2
Resolved - This incident has been resolved.
Jun 30, 20:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 18:20 UTC
Investigating - We are currently observing SMS delivery degradation towards O2. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 15:53 UTC
Vietnam SMS - Planned maintenance affecting Mobifone
Completed - The scheduled maintenance has been completed.
Jun 30, 17:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:55 UTC
Scheduled - Between 30-06-2022 16:55 UTC and 17:05 UTC, the operator Mobifone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 28, 07:55 UTC
Nigeria SMS - Delivery degradation towards Globacom
Resolved - This incident has been resolved.
Jun 30, 14:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 13:48 UTC
Investigating - We are currently observing SMS delivery degradation towards Nigeria Globacom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 12:13 UTC
Senegal SMS - Degradation towards Orange network
Resolved - This incident has been resolved.
Jun 30, 13:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:57 UTC
Investigating - We are currently observing SMS delivery degradation towards Senegal Orange.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 08:53 UTC
Russia SMS - Degradation towards MTS network
Resolved - This incident has been resolved.
Jun 30, 07:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 12:33 UTC
Investigating - We are currently observing SMS delivery degradation towards Russia MTS.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 29, 07:58 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:01 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 30th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 16, 18:53 UTC
Russia SMS - Planned maintenance affecting MTS
Completed - The scheduled maintenance has been completed.
Jun 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:30 UTC
Scheduled - Between 2022-06-30 04:30 and 2022-06-30 06:00 (UTC) on the 30th of June 2022, the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 29, 16:55 UTC
Russia SMS - Planned maintenance affecting Megafon R, Tele2 and Skartel(Yota)
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:00 UTC
Scheduled - Between 06-29-2022 20:00 UTC and 06-30-2022 00:00 UTC, the following carriers will be performing maintenance on their SMS platforms.

Impacted Carrier(s): Megafon Russia, Tele2 and Skartel(Yota)

During this time you may experience delays for inbound and outbound messages towards Megafon Russia and and Skartel(Yota).
If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Jun 29, 20:00 UTC
Jun 29, 2022
Mexico SMS - Planned Maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:04 UTC
Scheduled - On 29-Jun-2022 between 05:00 UTC and 10:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 29, 00:46 UTC
Germany SMS - Planned Maintenance Affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 29, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 03:00 UTC
Scheduled - We have been notified by our supplier that between 29-Jun-2022 03:00 UTC and 29-Jun-2022 05:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound messages to Germany Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 06:23 UTC
Jun 28, 2022
Mexico SMS - Planned maintenance affecting Telcel
Completed - The scheduled maintenance has been completed.
Jun 28, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 UTC
Scheduled - On 28-Jun-2022 between 03:00 UTC and 07:30 UTC, the operator Telcel will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 20:21 UTC
Kazakhstan SMS - Planned maintenance affecting Altel and Tele2
Completed - The scheduled maintenance has been completed.
Jun 28, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:00 UTC
Scheduled - Please be informed that between 20:00 UTC on 27-Jun-2022 and 00:00 UTC on 28-Jun-2022, the operator Altel and Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be inbound and outbound delivery degradation and delays to subscribers of these operators.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 12:51 UTC
Russia SMS - Planned maintenance affecting Megafon RU and Skartel(Yota)
Completed - The scheduled maintenance has been completed.
Jun 28, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:00 UTC
Scheduled - Between 06-27-2022 20:00 UTC and 06-28-2022 00:00 UTC, the following carriers will be performing maintenance on their SMS platforms.

Impacted Carrier(s): Megafon Russia and Skartel(Yota)

During this time you may experience delays for inbound and outbound messages towards Megafon Russia and and Skartel(Yota).
If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
May 30, 22:45 UTC
Jun 27, 2022
Algeria SMS - Delivery degradation towards Orascom/ Djezzy
Resolved - This incident has been resolved.
Jun 27, 22:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 18:32 UTC
Investigating - We are currently observing SMS delivery degradation towards Algeria Orascom/ Djezzy. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 11:08 UTC
CA SMS - Degradation affecting Bell Cellular through Short Codes
Resolved - This incident has been resolved.
Jun 27, 17:21 UTC
Update - A fix has been implemented and we are monitoring the results.
Jun 27, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 15:57 UTC
Investigating - We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Bell Cellular.

As of result, you may experience delays on outbound messages via short codes towards subscribers of the carrier mentioned above.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 13:23 UTC
SMS LVN delivery to United Kingdom
Resolved - This issue is resolved.

Please let support@api.vonage.com know if you continue to experience problems with this service.
Jun 27, 15:11 UTC
Monitoring - Our suppliers have implemented a fix and are monitoring the situation.

Any messages sent through us have been dropped and should be resent.

Please let us know if you continue to have any problems with new outbound SMS.
Jun 27, 10:58 UTC
Identified - We have been informed of a delivery issue with our United Kingdom LVN supplier.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.
Jun 27, 10:06 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:00 UTC
Scheduled - On 27-Jun-2022 between 05:00 UTC and 09:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 02:04 UTC
Jun 26, 2022
Mexico SMS - Planned Maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - On 26-Jun-2022 between 05:00 UTC and 09:00 UTC, the operator AT&T will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 07:52 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Russia SMS - Degradation towards MTS network
Resolved - This incident has been resolved.
Jun 24, 21:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 19:53 UTC
Investigating - We are currently observing SMS delivery degradation towards Russia MTS. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 15:45 UTC
Bangladesh SMS - Degradation towards Network Robi
Resolved - This incident has been resolved.
Jun 24, 17:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 17:17 UTC
Investigating - Please be advised that we have been informed by our suppliers about and are observing message delivery degradation towards Robi Bangladesh.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Jun 24, 16:00 UTC
Kyrgyzstan SMS - Delivery degradation towards Beeline
Resolved - This incident has been resolved.
Jun 24, 11:02 UTC
Investigating - Please be advised that we are observing SMS delivery degradation towards Kyrgyzstan Beeline.

The issue is being investigated. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 07:58 UTC
Jun 23, 2022
Service Issue in Platform Voice API
Resolved - Service Issue in Platform Voice API has been resolved.
Jun 23, 22:08 UTC
Monitoring - Our monitoring has alerted us to a potential service issue with our platform. A small number of calls were impacted and we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

- Voice API for WDC datacenter at 21:30:34 UTC time.

The issue is resolved and we will monitor for now.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 23, 21:51 UTC
Connectivity Issues in US West Data center
Resolved - The connectivity issue on the US-West Data center has been resolved.

The following services were impacted from 2022-06-23 18:05:45 UTC until 2022-06-23 19.05.00 UTC

TTS API: All TTS calls during the outage period

Verify API: Around 500 verification API requests failed

Messages API: Increased latency for API response and for Inbound traffic (MO) and DLR delivery

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 23, 21:02 UTC
Monitoring - We have failed over our services to another data centre in order to mitigate customer impact. The issue is now resolved and customers should no longer experience any service interruptions.

We will continue to monitor services during the next few hours and post updates should anything change.
Jun 23, 19:28 UTC
Investigating - We are currently experiencing connectivity problems in our US-West Data center affecting the TTS traffic through this region. While our engineering team continue to investigate the incident, we request customers to use a different end point such as US East Data center to avoid any TTS traffic interruptions.

We will update this announcement as soon as we have more details available.
Jun 23, 18:53 UTC
USA SMS - Planned maintenance affecting AT&T
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:01 UTC
Scheduled - On 23-June-2022 between 4:00 and 11:00 UTC, the operator AT&T US will be performing maintenance on their SMS platform.

During this maintenance period, there may be experienced in message delivery latency to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 21, 22:42 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - Between 05:00 and 11:00 (UTC) on the 23rd of June 2022, AT&T Mexico will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 21, 21:26 UTC
Chile SMS - Planned maintenance works on Movistar
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - On 23-June-2022 between 05:00 UTC and 09:00 UTC, the operator Chile Movistar will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 23, 00:19 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 23rd June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 16, 18:51 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jun 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 UTC
Scheduled - Between 06-22-2022 21:00 UTC and 06-23-2022 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 13:21 UTC
Russia SMS - Planned maintenance affecting Megafon RU, Tele2 and Skartel(Yota)
Completed - The scheduled maintenance has been completed.
Jun 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 UTC
Scheduled - Between 06-22-2022 20:00 UTC and 06-23-2022 00:00 UTC, the following carriers will be performing maintenance on their SMS platforms.

Impacted Carrier(s): Megafon Russia, Tele2 and Skartel(Yota)

During this time you may experience delays for inbound and outbound messages towards Megafon Russia and and Skartel(Yota).
If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Jun 22, 22:44 UTC
Jun 22, 2022
Indonesia SMS - Degradation for Inbound SMS towards a subset of Indonesia Long Virtual Numbers
Resolved - This incident has been resolved.
Jun 22, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 21:22 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Indonesia Long Virtual Numbers. You may experience failures or delays for Inbound SMS towards your subscribed Indonesia Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 19:02 UTC
Mexico SMS - Degradation towards Telcel Mexico
Resolved - This incident has been resolved.
Jun 22, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 21:14 UTC
Investigating - We have been informed by our suppliers about an issue affecting Telcel Mexico.

As a result of this issue, inbound/outbounds messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 20:06 UTC
Issue with Customer dashboard
Resolved - The Nexmo dashboard login issue has been resolved.

The following services were impacted from 22-June-2022 12:55 UTC until 22-June-2022 13:40 UTC
Nexmo Customer dashboard

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 22, 17:39 UTC
Monitoring - We have implemented a fix for this issue where customers were not able to log in to the Nexmo dashboard.

The following services were impacted from 22-June-2022 12:55 UTC until 22-June-2022 13:40 UTC
Nexmo Customer dashboard

We will continue to monitor the service during the next few hours and post updates should anything change.
Jun 22, 14:12 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Customer dashboard

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 22, 13:25 UTC
Messages API - Inbound WhatsApp Messages Degradation
Resolved - This issue has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 22, 17:00 UTC
Monitoring - This issue has been resolved.

The following services were impacted from 2022-06-18 12:47 UTC until 2022-06-22 10:20 UTC.

Messages-API: Some customers may have experienced missing or delayed inbound WhatsApp messages containing media files.

Non-Media Inbound Messages and Outbound WhatsApp Messages were not impacted by this issue.

All services have been restored.

We will continue to monitor the service during the next few hours and post updates should anything change.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 22, 12:31 UTC
Update - We are continuing to work on a fix for this issue.
Jun 22, 10:41 UTC
Identified - We have identified the root cause of the issue.

We are currently working on getting the issue fixed and will post further updates here.
Jun 22, 09:44 UTC
Investigating - Our monitoring has alerted us to an issue impacting inbound WhatsApp messages via the Messages API.


If there is a customer impact, it is likely to be affecting the following products:

Messages-API: Customers may experience increased latency in receiving WhatsApp inbound messages containing media files


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 22, 09:07 UTC
Mexico SMS - Planned maintenance affecting AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 22, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 UTC
Scheduled - Between 05:00 and 09:00 (UTC) on the 22nd of June 2022, AT&T Mexico will be performing a planned maintenance.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 05:00 UTC
New Zealand SMS - Delivery degradation towards 2Degrees
Resolved - This incident has been resolved.
Jun 22, 08:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 06:53 UTC
Investigating - Please be advised that we are observing SMS delivery degradation towards New Zealand 2Degrees again.

The issue is being investigated. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 05:02 UTC
CA SMS - Multiple Canadian Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:00 UTC
Scheduled - Please be advised that multiple carriers will be performing a planned maintenance activity as per the below schedule. During this time you may encounter delays in inbound/outbound messages to/from subscribers of this operator.

Start: 2022-06-22 05:00 UTC
End: 2022-06-22 08:00 UTC

Impacted Carrier(s):
NorthernTel, Telebec, Rogers Wireless, Videotron, Fido, Telus Mobility, MTS Mobility, SaskTel Mobility, Virgin Mobile, Wind Mobile, Mobility, Public Mobile and Eastlink Wireless, Bell Mobility, and Aliant

During the maintenance period, inbound SMSs will be queued by the carrier and outbound SMSs will be queued on our supplier's side for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Jun 17, 18:49 UTC
New Zealand SMS - Delivery degradation towards 2Degrees
Resolved - This incident has been resolved.
Jun 22, 04:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 04:10 UTC
Investigating - Please be advised that we are observing SMS delivery degradation towards New Zealand 2Degrees.

The issue is being investigated. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 02:29 UTC
Yemen SMS - Delivery report degradation affecting Yemen Mobile (CDMA)
Resolved - This incident has been resolved.
Jun 22, 02:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 00:15 UTC
Update - We are continuing to investigate this issue.
Jun 21, 21:52 UTC
Investigating - Please be advised that we are observing SMS Delivery report degradation towards Yemen Mobile (CDMA). SMS delivery is unaffected.

The issue is being investigated. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 21, 18:50 UTC
← Incident History Powered by Atlassian Statuspage