Vonage API Status

All Systems Operational

SMS API Operational

Outbound SMS Operational

Inbound SMS Operational

SMPP Operational

Europe traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational

TTS API Operational

SIP Operational

Voice API Operational

Europe Traffic Operational

North America (US, Canada & Caribbean) traffic Operational

South & Central America traffic Operational

Africa traffic Operational

Asia & Oceania traffic Operational

Number Insight API Operational

Verify API and Verify SDK Operational

Developer API Operational

Nexmo Dashboard Operational

[Beta] Reports API Operational

Website Operational

Billing and Payments Operational

[Beta] Messages API Operational

[Beta] Dispatch API Operational

[Beta] In-App IP communications Operational

[Beta] In-App IP Messaging Operational

[Beta] In-App IP Voice Operational

[Beta] In-App IP Video Operational

[Beta] Conversation Operational

[Beta] Conversation API Operational

10 DLC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Indonesia - SMS maintenance affecting Indosat May 18, 16:45-23:00 UTC

Between 16:45 UTC and 23:00 UTC on 18th May 2022, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Indosat

Impact Scope:
During the maintenance period, customers may experience delivery degradation on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
Posted on May 17, 07:11 UTC

Russia SMS - Planned maintenance affecting Megafon May 18, 20:00 - May 19, 00:00 UTC

On 18-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 4, 12:58 UTC

Russia SMS - Planned maintenance affecting Tele2 May 18, 20:00 - May 19, 00:00 UTC

On 18-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 26, 12:05 UTC

USA SMS - Planned maintenance affecting toll free numbers May 19, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 19th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 21, 19:55 UTC

USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US May 19, 05:00-11:00 UTC

Between 05:00 19th May 2022 (UTC) and 11:00 on the 19th of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 20:01 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers May 19, 13:00-21:00 UTC

We have been notified by our supplier that between 19-May-2022 13:00 UTC and 19-May-2022 21:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Posted on May 10, 07:08 UTC

Vonage API Support Services - Scheduled Maintenance - 22-05-2022 May 22, 07:00-16:00 UTC

Between 22-05-2022 07:00 UTC and 22-05-2022 16:00 UTC our customer support hosting provider will be performing essential maintenance on their infrastructure.

During this time you may experience brief interruptions to the following Support services, lasting up to 4 minutes:
- Online Knowledge Base
- Ticket Web portal
- Chat Support
- Phone Support

Customers can continue to contact our Technical Support team by emailing support@api.vonage.com during the maintenance window.
Posted on May 11, 15:56 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers May 22, 13:00-21:00 UTC

We have been notified by our supplier that between 22-May-2022 13:00 UTC and 22-May-2022 21:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Posted on May 10, 07:09 UTC

USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US May 23, 05:00-11:00 UTC

Between 05:00 23rd May 2022 (UTC) and 11:00 on the 23rd of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 19:56 UTC

Russia SMS - Planned maintenance affecting Megafon May 23, 20:00 - May 24, 00:00 UTC

On 23-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:16 UTC

Germany SMS - Planned maintenance works on Vodafone May 23, 23:00 - May 24, 04:00 UTC

On 2022-05-23 between 23:00 UTC and 2022-05-24 04:00 UTC, the operator Vodafone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 11, 18:19 UTC

USA MMS - Planned Maintenance Affecting MMS sent from 10 Digit Long Code May 24, 09:00-10:00 UTC

Between 09:00 24th May 2022 (UTC) and 10:00 24th May 2022 (UTC), our 10 Digit Long Code supplier will be performing maintenance on their MMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on MMS sent from 10 Digit Long Code numbers.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 22, 17:21 UTC

Singapore SMS - Planned maintenance affecting Singtel May 24, 15:00 - May 25, 01:30 UTC

Please be informed that between 15:00 UTC on 24-May-2022 and 01:30 UTC on 25-May-2022, the operator Singtel will be performing maintenance on their SMS platform.

During this maintenance period, there may be inbound and outbound delivery degradation to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 07:09 UTC

Russia SMS - Planned maintenance affecting Tele2 May 25, 20:00 - May 26, 00:00 UTC

On 25-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 26, 12:06 UTC

USA SMS - Planned maintenance affecting toll free numbers May 26, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 26th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 21, 19:55 UTC

Russia SMS - Planned maintenance affecting Megafon May 26, 20:00 - May 27, 00:00 UTC

On 26-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:17 UTC

Russia SMS - Planned maintenance affecting Megafon May 30, 20:00 - May 31, 00:00 UTC

On 30-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:19 UTC

USA SMS - Planned maintenance affecting toll free numbers Jun 2, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 2nd June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:39 UTC

USA SMS - Planned maintenance affecting toll free numbers Jun 9, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 9th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:48 UTC

USA SMS - Planned maintenance affecting toll free numbers Jun 16, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 16th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:54 UTC

USA SMS - Planned maintenance affecting toll free numbers Jun 23, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 23rd June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:51 UTC

USA SMS - Planned maintenance affecting toll free numbers Jun 30, 03:00-07:00 UTC

Between 03:00 and 07:00 (UTC) on the 30th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:53 UTC

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Past Incidents

May 17, 2022

Service Issue in Verify Platform

Resolved - This incident has been resolved.
May 17, 06:37 UTC

Monitoring - We have identified the root cause of this issue.

There is no customer impact detected at the present moment.

We will continue to monitor the service during the next few hours and post updates should anything change.
May 17, 05:17 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting our Verify product.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 17, 04:50 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC

Scheduled - On 16-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 12:55 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC

Scheduled - On 16-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:56 UTC

May 16, 2022

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 16, 22:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:30 UTC

Scheduled - Between 16-May-2022 20:30 UTC and 16-May-2022 22:30 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 09:58 UTC

Indonesia - SMS maintenance affecting Hutch (Three network)

Completed - The scheduled maintenance has been completed.
May 16, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:01 UTC

Scheduled - Between 17:00 UTC on 15th May and 22:00 UTC on 16th May 2022, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Hutch (Three network)

Impact Scope:
During the maintenance period, customers may experience delays on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
May 15, 06:49 UTC

Russia SMS - Planned maintenance affecting MTS

Completed - The scheduled maintenance has been completed.
May 16, 21:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 UTC

Scheduled - Between 16-May-2022 21:00 UTC and 16-May-2022 21:10 UTC, the operator MTS Russia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 17:46 UTC

Burkina Faso SMS - Degradation affecting Orange

Resolved - This incident has been resolved.
May 16, 19:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 18:31 UTC

Investigating - We are currently observing SMS delivery degradation towards Burkina Faso Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 16, 16:00 UTC

Service Issue in Platform - Vonage API Dashboard and Verify API

Resolved - Customers may have experienced errors submitting Verify API requests or issues signing in to the Vonage API Dashboard 14:42 to 15:01 UTC the issue has now been resolved.
May 16, 17:54 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 16, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 UTC

Scheduled - We have been notified by our supplier that between 16-May-2022 12:00 UTC and 16-May-2022 15:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to AU Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
May 10, 01:39 UTC

Uruguay - Degradation towards Antel network

Resolved - This incident has been resolved.
May 16, 13:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 12:35 UTC

Investigating - We are currently observing SMS delivery degradation towards Uruguay Antel. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 16, 09:56 UTC

Dominican Republic - Degradation towards Altice Network

Resolved - This incident has been resolved.
May 16, 12:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 12:16 UTC

Investigating - We are currently observing SMS delivery degradation towards Dominican Republic Altice. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.
May 16, 07:34 UTC

SMS delivery to Yemen - Yemen Mobile

Resolved - This incident has been resolved.
May 16, 09:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 09:08 UTC

Identified - Please be advised that due to an issue in Yemen, the network operator Yemen Mobile is currently facing an outage. This is affecting most SMS traffic and is being looked into by the operator there.

As soon as we hear this has been resolved we will post updates here.
May 16, 08:42 UTC

May 15, 2022

Myanmar SMS - Degradation towards MPT

Resolved - This incident has been resolved.
May 15, 23:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 22:49 UTC

Identified - Please be informed that there is a delivery issue to Myanmar MPT due to an issue with the network operator themselves.

We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
May 15, 12:09 UTC

May 14, 2022

Colombia SMS - Delivery degradation towards Claro network

Resolved - This incident has been resolved.
May 14, 23:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 21:29 UTC

Investigating - Please be advised that we are observing message delivery degradation towards Claro Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 14, 17:38 UTC

May 13, 2022

South Africa SMS - Degradation for Inbound SMS towards South Africa Long Virtual Numbers

Resolved - This incident has been resolved.
May 13, 16:13 UTC

Update - We are continuing to investigate this issue.
May 13, 13:07 UTC

Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our South Africa Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed South Africa Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 15:14 UTC

Pakistan SMS - Degradation towards Ufone Network

Resolved - This incident has been resolved.
May 13, 14:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 13:45 UTC

Investigating - We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 13, 10:03 UTC

Kenya SMS - Degradation affecting Orange

Resolved - This incident has been resolved.
May 13, 12:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 08:36 UTC

Update - We continue to work with our carrier partners on this issue.
May 12, 03:14 UTC

Identified - We are currently observing SMS delivery degradation towards Kenya Orange. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 11, 14:24 UTC

USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US

Completed - The scheduled maintenance has been completed.
May 13, 12:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC

Scheduled - Between 04:30 13th May 2022 (UTC) and 12:30 on the 13th of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
May 12, 19:40 UTC

Kazakhstan SMS - Degradation affecting Altel/Tele2

Resolved - This incident has been resolved.
May 13, 12:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 11:22 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Altel/Tele2.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 13, 06:25 UTC

Canada SMS - Planned Maintenance affecting Bell Mobility

Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC

Scheduled - Between 12-May-2022 19:00 UTC and 13-May-2022 00:00 UTC, the Canada operator Bell Mobility will be performing maintenance on their SMS platform.

During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.

Please contact support@api.vonage.com if you have any questions.
May 5, 09:43 UTC

May 12, 2022

Egypt SMS - Degradation affecting Orange

Resolved - This incident has been resolved.
May 12, 19:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:42 UTC

Identified - We are currently observing SMS delivery degradation towards Egypt Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 10:44 UTC

Egypt SMS - Degradation affecting Vodafone

Resolved - This incident has been resolved.
May 12, 19:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:43 UTC

Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 10:56 UTC

Service Issue in Platform - Vonage API Dashboard and Verify API

Resolved - This problem has been resolved.

A post-mortem will be published in the next few days.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 12, 17:09 UTC

Monitoring - We have implemented a fix for this issue.

The list of services that were impacted has been confirmed as:
Vonage API Dashboard sign-in
Verify API Request

Date/Time Impacted
2022/05/12 11:45 UTC - 14:04 UTC

We will continue to monitor the service during the next few hours and post updates should anything change.
May 12, 14:14 UTC

Identified - We have identified the root cause of this issue.

Customers may experience errors submitting Verify API requests or issues signing in to the Vonage API Dashboard.

We are currently working on getting the issue fixed and will post further updates here.
May 12, 13:40 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting account sign-ups via the Vonage API Dashboard.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 12, 13:21 UTC

Kazakhstan SMS - Degradation affecting Altel/Tele2

Resolved - This incident has been resolved.
May 12, 16:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 16:12 UTC

Republic of the Congo SMS - Delivery degradation towards MTN network

Resolved - This incident has been resolved.
May 12, 08:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 07:25 UTC

Investigating - We are currently observing SMS delivery degradation towards MTN network. We are working with our carrier partners to resolve the issue. An update will be provided as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
May 12, 05:21 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC

Scheduled - Between 03:00 and 07:00 (UTC) on the 12th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Apr 21, 19:54 UTC

USA SMS - Planned Maintenance affecting T-Mobile US

Completed - The scheduled maintenance has been completed.
May 12, 02:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 UTC

Scheduled - Between 19:00 11 May 2022 (UTC) and 02:00 12th May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound, Delivery receipt delays, rejected, failed Short code and 10DLC Outbound traffic. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
May 11, 10:12 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC

Scheduled - On 11-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:55 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC

Scheduled - Between 11-May-2022 21:00 UTC and 12-May-2022 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 28, 08:42 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC

Scheduled - On 11-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 26, 12:04 UTC

May 11, 2022

Russia SMS - Planned maintenance affecting Motiv

Completed - The scheduled maintenance has been completed.
May 11, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC

Scheduled - Between May 11th, 2022 21:00 UTC and March 11th, 2022 23:00 UTC, the operator Motiv will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 19:00 UTC

May 10, 2022

Taiwan SMS - Delivery degradation towards Taiwan Star Telecom network

Resolved - This incident has been resolved.
May 10, 13:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 13:14 UTC

Investigating - We are currently observing SMS delivery degradation towards the Taiwan Star Telecom network.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 10, 06:38 UTC

Voice Service Issue in Amsterdam Datacenter

Resolved - This incident has been resolved.
May 10, 09:14 UTC

Update - We are continuing to monitor for any further issues.
May 10, 00:22 UTC

Update - We are continuing to monitor for any further issues.
May 9, 21:13 UTC

Monitoring - We have implemented a fix. The issue was isolated to a single server which has now been removed. We will continue to monitor the service during the next few hours and post updates should anything change.

The service impact on possibly delayed or failed connecting calls started on May 9, 2022 at 17:25 UTC and ended at 17:47 UTC.
May 9, 18:14 UTC

Investigating - Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate. There might be delays or failures in connecting calls in Amsterdam Datacenter.
May 9, 18:07 UTC

May 9, 2022

Japan SMS - Delay impacting international brand traffic towards KDDI network

Resolved - This incident has been resolved.
May 9, 14:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 13:33 UTC

Investigating - We are currently observing SMS delay towards Japan KDDI Network which is impacting international brand customers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 9, 11:29 UTC

May 8, 2022

Poland SMS - Degradation impacting a subset of Poland Long Virtual Numbers

Resolved - This incident has been resolved.
May 8, 23:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 20:15 UTC

Investigating - We are currently observing Inbound and Outbound SMS delivery degradation for a subset of our Poland Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 7, 06:18 UTC

Kazakhstan SMS - Degradation affecting Beeline

Resolved - This incident has been resolved.
May 8, 06:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 05:48 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Beeline.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 7, 18:55 UTC

May 7, 2022

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 7, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 UTC

Scheduled - Between 06:00 and 12:00 (UTC) on the 7th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 3, 20:49 UTC

Canada SMS - Planned Maintenance affecting Freedom Mobile

Completed - The scheduled maintenance has been completed.
May 7, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 UTC

Scheduled - Between 07-May-2022 06:00 UTC and 07-May-2022 10:30 UTC, the Canada operator Freedom Mobile will be performing maintenance on their SMS platform.

During the maintenance window, there may be increased MO/MT/DLR SMS latency.

Please contact support@api.vonage.com if you have any questions.
Apr 29, 07:32 UTC

May 6, 2022

Error Code 99 with Message Delivery Failures

Resolved - The issue with SMS delivery failures has been resolved.

The following services were impacted from 04/05/2022 14:00 UTC till 04/05/2022 17:28 UTC:

Product: SMS API
Region: APAC region

The issue has been resolved.
Please let support@api.vonage.com know if you continue to experience problems with this.
May 6, 09:58 UTC

Monitoring - The impact was confirmed as the following:

Starting from 04/05/2022 14:00 UTC till 04/05/2022 17:28 UTC, A small number of customers may have seen Error Code 99 with message delivery failures.
Impacted Region: APAC

We will continue to monitor the service during the next few hours and post updates should anything change.
May 5, 18:13 UTC

May 5, 2022

Moldova SMS - Delivery degradation towards Orange Moldova network

Resolved - This incident has been resolved.
May 5, 15:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 15:57 UTC

Investigating - We are currently observing SMS delivery degradation towards the Orange Moldova network. This is due to a problem on the operator's side.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 5, 15:29 UTC

USA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 5, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:01 UTC

Scheduled - Between 03:00 and 07:00 (UTC) on the 5th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Apr 21, 19:52 UTC

Chile SMS - Planned maintenance works on Entel

Completed - The scheduled maintenance has been completed.
May 5, 04:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:01 UTC

Scheduled - On 05-May-2022 between 03:00 UTC and 04:30 UTC, the operator Chile Entel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 5, 00:22 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 5, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC

Scheduled - On 04-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:54 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
May 5, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC

Scheduled - On 04-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 26, 12:03 UTC

May 4, 2022

Colombia SMS - Planned maintenance affecting Claro Colombia

Completed - The scheduled maintenance has been completed.
May 4, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:00 UTC

Scheduled - Please be advised that the operator Claro Colombia will be performing a planned maintenance activity as per the below schedule.

Start: 2022-05-04 02:00:00 UTC
End: 2022-05-04 06:00:00 UTC

During the maintenance window, you may experience delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@api.vonage.com if you have any questions.
Apr 30, 19:44 UTC

Kazakhstan SMS - Planned maintenance affecting Altel and Tele2

Completed - The scheduled maintenance has been completed.
May 4, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 17:00 UTC

Scheduled - Please be informed that between 17:00 UTC on 3-May-2022 and 00:00 UTC on 4-May-2022, the operator Altel and Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be inbound and outbound delivery degradation to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 3, 13:13 UTC

May 3, 2022