All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice APIs (See https://goo.gl/2WoAtx for Current known problems) Operational
TTS API Operational
SIP ? Operational
Voice API ? Operational
Europe Traffic Operational
North America (US, Canada & Caribbean) traffic Operational
South & Central America traffic Operational
Africa traffic Operational
Asia & Oceania traffic Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Developer API ? Operational
Nexmo Dashboard Operational
[Beta] Reports API Operational
Website Operational
Billing and Payments Operational
[Beta] Messages API ? Operational
[Beta] Dispatch API ? Operational
[Beta] In-App IP communications Operational
[Beta] In-App IP Messaging Operational
[Beta] In-App IP Voice Operational
[Beta] In-App IP Video Operational
[Beta] Conversation Operational
[Beta] Conversation API Operational
10 DLC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vonage API Support Services - Scheduled Maintenance - 22-05-2022 May 22, 07:00-16:00 UTC
Between 22-05-2022 07:00 UTC and 22-05-2022 16:00 UTC our customer support hosting provider will be performing essential maintenance on their infrastructure.

During this time you may experience brief interruptions to the following Support services, lasting up to 4 minutes:
- Online Knowledge Base
- Ticket Web portal
- Chat Support
- Phone Support

Customers can continue to contact our Technical Support team by emailing support@api.vonage.com during the maintenance window.
Posted on May 11, 15:56 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers May 22, 13:00-21:00 UTC
We have been notified by our supplier that between 22-May-2022 13:00 UTC and 22-May-2022 21:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Posted on May 10, 07:09 UTC
Indonesia - SMS maintenance affecting Hutch (Three network) May 22, 17:30-21:00 UTC
Between 17:30 UTC on 22nd May and 21:00 UTC on 22nd May 2022, the carrier will be performing maintenance on their SMS platform.

During the maintenance period, customers may experience delays on outbound SMS messages sent to the carrier.

Please contact support@api.vonage.com if you have any questions.
Posted on May 20, 19:25 UTC
USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US May 23, 05:00-11:00 UTC
Between 05:00 23rd May 2022 (UTC) and 11:00 on the 23rd of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 19:56 UTC
Russia SMS - Planned maintenance affecting Megafon May 23, 20:00 - May 24, 00:00 UTC
On 23-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:16 UTC
Germany SMS - Planned maintenance works on Vodafone May 23, 23:00 - May 24, 04:00 UTC
On 2022-05-23 between 23:00 UTC and 2022-05-24 04:00 UTC, the operator Vodafone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 11, 18:19 UTC
USA MMS - Planned Maintenance Affecting MMS sent from 10 Digit Long Code May 24, 09:00-10:00 UTC
Between 09:00 24th May 2022 (UTC) and 10:00 24th May 2022 (UTC), our 10 Digit Long Code supplier will be performing maintenance on their MMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on MMS sent from 10 Digit Long Code numbers.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 22, 17:21 UTC
Singapore SMS - Planned maintenance affecting Singtel May 24, 15:00 - May 25, 01:30 UTC
Please be informed that between 15:00 UTC on 24-May-2022 and 01:30 UTC on 25-May-2022, the operator Singtel will be performing maintenance on their SMS platform.

During this maintenance period, there may be inbound and outbound delivery degradation to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 07:09 UTC
Canada SMS - Maintenance affecting multiple Canada Regional Carriers May 25, 05:00-08:00 UTC
Please be informed that multiple Canadian carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2022-05-25 05:00:00 UTC
End: 2022-05-25 08:00:00 UTC

Impacted Carrier(s):
NorthernTel
Telebec
Rogers Wireless
Videotron
Fido
Telus Mobility
MTS Mobility
SaskTel Mobility
Virgin Mobile
Wind Mobile
Mobility
Public Mobile
Eastlink Wireless
Bell Mobility
Aliant

During the maintenance, messaging may be periodically unavailable and face delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on May 20, 18:54 UTC
Russia SMS - Planned maintenance affecting Tele2 May 25, 20:00 - May 26, 00:00 UTC
On 25-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 26, 12:06 UTC
USA SMS - Planned maintenance affecting toll free numbers May 26, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 26th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Apr 21, 19:55 UTC
Russia SMS - Planned maintenance affecting Megafon May 26, 20:00 - May 27, 00:00 UTC
On 26-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:17 UTC
Russia SMS - Planned maintenance affecting Megafon May 30, 20:00 - May 31, 00:00 UTC
On 30-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 5, 23:19 UTC
USA SMS - Planned maintenance affecting toll free numbers Jun 2, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 2nd June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:39 UTC
USA SMS - Planned maintenance affecting toll free numbers Jun 9, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 9th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:48 UTC
USA SMS - Planned maintenance affecting toll free numbers Jun 16, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 16th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:54 UTC
USA SMS - Planned maintenance affecting toll free numbers Jun 23, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 23rd June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:51 UTC
USA SMS - Planned maintenance affecting toll free numbers Jun 30, 03:00-07:00 UTC
Between 03:00 and 07:00 (UTC) on the 30th June 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 18:53 UTC
System Metrics Month Week Day
rest.nexmo.com uptime
Fetching
api.nexmo.com uptime
Fetching
rest.nexmo.com response time
Fetching
api.nexmo.com response time
Fetching
smpp0.nexmo.com uptime
Fetching
smpp1.nexmo.com uptime
Fetching
smpp2.nexmo.com uptime
Fetching
smpp3.nexmo.com uptime
Fetching
smpp4.nexmo.com uptime
Fetching
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022
Service Issue in Platform - Vonage API Dashboard
Resolved - Our Engineering team has confirmed that the fix is successful. Customers would no longer be seeing issues with their customer dashboard.
May 20, 18:58 UTC
Monitoring - We have implemented a fix for the underlying cause of the issue impacting Vonage API dashboard.

The list of data that were impacted as been confirmed as:
Vonage API Dashboard
Customers may have experienced intermittent issues in the Customer Dashboard, resulting in errors being displayed when using the Dashboard, or in some cases emails not being sent to their intended recipients.

Customers may have experienced this issue between 11-May-2022 08:00 UTC and 20-May- 2022 14:44 UTC

This issue is now resolved. We will continue to monitor during the next few hours and post updates should anything change.
May 20, 15:54 UTC
Identified - We have identified issues sporadically affecting HTTP requests made to dashboard.nexmo.com
Customers may experience intermittent issues in the Customer Dashboard, resulting in errors being displayed when using the Dashboard, or in some cases emails not being sent to their intended recipients.

We are currently working on implementing a fix and will post further updates here.
May 20, 14:45 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Vonage API Dashboard


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 20, 14:27 UTC
Ivory Coast SMS - Delivery degradation towards MTN network
Resolved - This incident has been resolved.
May 20, 12:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 12:32 UTC
Investigating - Please be advised that we are observing message delivery degradation again towards MTN Ivory Coast.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 20, 08:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 06:47 UTC
Investigating - Please be advised that we are observing message delivery degradation towards MTN Ivory Coast.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 20, 01:41 UTC
Indonesia SMS - Delivery degradation towards Smartfren network
Resolved - This incident has been resolved.
May 20, 08:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 07:30 UTC
Update - We are continuing to investigate this issue.
May 20, 01:29 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Smartfren, Indonesia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 19, 02:49 UTC
Egypt SMS - Planned Maintenance affecting Vodafone
Completed - The scheduled maintenance has been completed.
May 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 UTC
Scheduled - Please be advised that Vodafone Egypt will be performing a planned maintenance activity as per the below schedule.

Start: 2022-05-20 00:00 UTC
End: 2022-05-20 05:00 UTC

During the maintenance window, you may experience service interruption and delays for Inbound & Outbound SMS and Delivery receipts.

Please contact support@api.vonage.com if you have any questions.
May 18, 17:36 UTC
May 19, 2022
Australia Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
May 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 UTC
Scheduled - We have been notified by our supplier that between 19-May-2022 13:00 UTC and 19-May-2022 21:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
May 10, 07:08 UTC
Sri Lanka SMS - Degradation affecting Airtel
Resolved - This incident has been resolved.
May 19, 16:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 16:01 UTC
Investigating - We are currently observing SMS delivery degradation towards Sri Lanka - Airtel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 19, 12:17 UTC
Service Issue in Platform - SMS API, Verify API, Messages API
Resolved - This incident has been resolved.
May 19, 16:53 UTC
Update - We are continuing to monitor for any further issues.
May 19, 15:55 UTC
Monitoring - We have identified the root cause of this issue and implemented a fix to restore the full functionality of the following services:

SMS API
Verify API
Messages API

From 19-05-2022 15:31 UTC until 15:34 UTC customers submitting API requests to impacted services may have experienced HTTP 403 responses.

We will continue to monitor the service during the next few hours and post updates should anything change.
May 19, 15:55 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

SMS API
Verify API
Messages API
Dispatch API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 19, 15:45 UTC
USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 UTC
Scheduled - Between 05:00 19th May 2022 (UTC) and 11:00 on the 19th of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
May 16, 20:01 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
May 19, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 19th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Apr 21, 19:55 UTC
Colombia SMS - Delivery degradation towards Claro network
Resolved - This incident has been resolved.
May 19, 00:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 23:59 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Claro Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 18, 16:28 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC
Scheduled - On 18-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:58 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC
Scheduled - On 18-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 26, 12:05 UTC
May 18, 2022
Indonesia - SMS maintenance affecting Indosat
Completed - The scheduled maintenance has been completed.
May 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:45 UTC
Scheduled - Between 16:45 UTC and 23:00 UTC on 18th May 2022, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Indosat

Impact Scope:
During the maintenance period, customers may experience delivery degradation on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
May 17, 07:11 UTC
Kazakhstan SMS - Degradation affecting Altel/Tele2
Resolved - This incident has been resolved.
May 18, 13:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 12:46 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Altel/Tele2.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 18, 12:27 UTC
Service Issue in Voice API and Conversation API: Client SDK
Resolved - This incident has been resolved.
May 18, 09:08 UTC
Monitoring - We have implemented a fix for this issue and all traffic is back to normal.

Customers may have experienced issues connecting to the Voice Client SDK at the URL ws-us-1.nexmo.com between 2022-05-17 14:35 UTC and 2022-05-17 16:55 UTC. The impact was limited to calls processed in our US East Data Center.

We will continue to monitor services during the next few hours and post updates should anything change.
May 17, 17:47 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our Client SDK. We are seeing problems with our client SDKs receiving events in our Washington DC datacentre.

If there is a customer impact, it is likely to be affecting the following products:
Voice API
Conversation API: Client SDK

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 17, 16:02 UTC
May 17, 2022
Service Issues - Messages and Dispatch API
Resolved - The issue impacting message delivery delays has now been resolved and service has been restored.
May 17, 20:13 UTC
Identified - The issue has been identified as the WhatsApp service issue. Customers might experience delays on outbound and inbound messages via the WhatsApp channel.


We are currently working on getting the issue fixed and will post further updates here.
May 17, 14:55 UTC
Investigating - Our monitoring has alerted us to a potential issue with Message API. We are experiencing Message delivery delays and aim to provide an update on our investigation within 1 hour.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 17, 14:34 UTC
Tajikistan SMS - Delivery Degradation towards Beeline
Resolved - This incident has been resolved.
May 17, 16:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 15:32 UTC
Investigating - We are currently observing SMS delivery degradation towards Tajikistan Beeline. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 17, 12:25 UTC
Service Issue in Verify Platform
Resolved - This incident has been resolved.
May 17, 06:37 UTC
Monitoring - We have identified the root cause of this issue.

There is no customer impact detected at the present moment.

We will continue to monitor the service during the next few hours and post updates should anything change.
May 17, 05:17 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting our Verify product.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 17, 04:50 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - On 16-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 12:55 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - On 16-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:56 UTC
May 16, 2022
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
May 16, 22:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:30 UTC
Scheduled - Between 16-May-2022 20:30 UTC and 16-May-2022 22:30 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 09:58 UTC
Indonesia - SMS maintenance affecting Hutch (Three network)
Completed - The scheduled maintenance has been completed.
May 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:01 UTC
Scheduled - Between 17:00 UTC on 15th May and 22:00 UTC on 16th May 2022, the carrier will be performing maintenance on their SMS platform.

Impacted Carrier(s):
Hutch (Three network)

Impact Scope:
During the maintenance period, customers may experience delays on outbound SMS messages sent to the carrier.

Please contact support@nexmo.com if you have any questions.
May 15, 06:49 UTC
Russia SMS - Planned maintenance affecting MTS
Completed - The scheduled maintenance has been completed.
May 16, 21:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 UTC
Scheduled - Between 16-May-2022 21:00 UTC and 16-May-2022 21:10 UTC, the operator MTS Russia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 16, 17:46 UTC
Burkina Faso SMS - Degradation affecting Orange
Resolved - This incident has been resolved.
May 16, 19:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 18:31 UTC
Investigating - We are currently observing SMS delivery degradation towards Burkina Faso Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 16, 16:00 UTC
Service Issue in Platform - Vonage API Dashboard and Verify API
Resolved - Customers may have experienced errors submitting Verify API requests or issues signing in to the Vonage API Dashboard 14:42 to 15:01 UTC the issue has now been resolved.
May 16, 17:54 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
May 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 UTC
Scheduled - We have been notified by our supplier that between 16-May-2022 12:00 UTC and 16-May-2022 15:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to AU Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
May 10, 01:39 UTC
Uruguay - Degradation towards Antel network
Resolved - This incident has been resolved.
May 16, 13:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 12:35 UTC
Investigating - We are currently observing SMS delivery degradation towards Uruguay Antel. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 16, 09:56 UTC
Dominican Republic - Degradation towards Altice Network
Resolved - This incident has been resolved.
May 16, 12:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 12:16 UTC
Investigating - We are currently observing SMS delivery degradation towards Dominican Republic Altice. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.
May 16, 07:34 UTC
SMS delivery to Yemen - Yemen Mobile
Resolved - This incident has been resolved.
May 16, 09:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 09:08 UTC
Identified - Please be advised that due to an issue in Yemen, the network operator Yemen Mobile is currently facing an outage. This is affecting most SMS traffic and is being looked into by the operator there.

As soon as we hear this has been resolved we will post updates here.
May 16, 08:42 UTC
May 15, 2022
Myanmar SMS - Degradation towards MPT
Resolved - This incident has been resolved.
May 15, 23:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 22:49 UTC
Identified - Please be informed that there is a delivery issue to Myanmar MPT due to an issue with the network operator themselves.

We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
May 15, 12:09 UTC
May 14, 2022
Colombia SMS - Delivery degradation towards Claro network
Resolved - This incident has been resolved.
May 14, 23:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 21:29 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Claro Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 14, 17:38 UTC
May 13, 2022
South Africa SMS - Degradation for Inbound SMS towards South Africa Long Virtual Numbers
Resolved - This incident has been resolved.
May 13, 16:13 UTC
Update - We are continuing to investigate this issue.
May 13, 13:07 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our South Africa Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed South Africa Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 15:14 UTC
Pakistan SMS - Degradation towards Ufone Network
Resolved - This incident has been resolved.
May 13, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 13:45 UTC
Investigating - We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 13, 10:03 UTC
Kenya SMS - Degradation affecting Orange
Resolved - This incident has been resolved.
May 13, 12:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 08:36 UTC
Update - We continue to work with our carrier partners on this issue.
May 12, 03:14 UTC
Identified - We are currently observing SMS delivery degradation towards Kenya Orange. We are working with our carrier partners to resolve the issue, which seems to be on the network operator side, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 11, 14:24 UTC
USA SMS - Planned Maintenance Affecting a Subset of Short Codes on T-Mobile US
Completed - The scheduled maintenance has been completed.
May 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC
Scheduled - Between 04:30 13th May 2022 (UTC) and 12:30 on the 13th of May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, Clients may potentially experience Inbound, Outbound and Delivery Receipt delays on T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
May 12, 19:40 UTC
Kazakhstan SMS - Degradation affecting Altel/Tele2
Resolved - This incident has been resolved.
May 13, 12:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 11:22 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Altel/Tele2.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 13, 06:25 UTC
Canada SMS - Planned Maintenance affecting Bell Mobility
Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled - Between 12-May-2022 19:00 UTC and 13-May-2022 00:00 UTC, the Canada operator Bell Mobility will be performing maintenance on their SMS platform.

During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.

Please contact support@api.vonage.com if you have any questions.
May 5, 09:43 UTC
May 12, 2022
Egypt SMS - Degradation affecting Orange
Resolved - This incident has been resolved.
May 12, 19:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:42 UTC
Identified - We are currently observing SMS delivery degradation towards Egypt Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 10:44 UTC
Egypt SMS - Degradation affecting Vodafone
Resolved - This incident has been resolved.
May 12, 19:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:43 UTC
Investigating - We are currently observing SMS delivery degradation towards Egypt Vodafone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 10:56 UTC
Service Issue in Platform - Vonage API Dashboard and Verify API
Postmortem - Read details
May 17, 12:04 UTC
Resolved - This problem has been resolved.

A post-mortem will be published in the next few days.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 12, 17:09 UTC
Monitoring - We have implemented a fix for this issue.

The list of services that were impacted has been confirmed as:
Vonage API Dashboard sign-in
Verify API Request

Date/Time Impacted
2022/05/12 11:45 UTC - 14:04 UTC

We will continue to monitor the service during the next few hours and post updates should anything change.
May 12, 14:14 UTC
Identified - We have identified the root cause of this issue.

Customers may experience errors submitting Verify API requests or issues signing in to the Vonage API Dashboard.

We are currently working on getting the issue fixed and will post further updates here.
May 12, 13:40 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting account sign-ups via the Vonage API Dashboard.


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
May 12, 13:21 UTC
Kazakhstan SMS - Degradation affecting Altel/Tele2
Resolved - This incident has been resolved.
May 12, 16:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 16:12 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Altel/Tele2.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 12, 13:18 UTC
Republic of the Congo SMS - Delivery degradation towards MTN network
Resolved - This incident has been resolved.
May 12, 08:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 07:25 UTC
Investigating - We are currently observing SMS delivery degradation towards MTN network. We are working with our carrier partners to resolve the issue. An update will be provided as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
May 12, 05:21 UTC
USA SMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC
Scheduled - Between 03:00 and 07:00 (UTC) on the 12th May 2022, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Apr 21, 19:54 UTC
USA SMS - Planned Maintenance affecting T-Mobile US
Completed - The scheduled maintenance has been completed.
May 12, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 UTC
Scheduled - Between 19:00 11 May 2022 (UTC) and 02:00 12th May 2022 (UTC), the US carrier T-Mobile will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound, Delivery receipt delays, rejected, failed Short code and 10DLC Outbound traffic. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.
May 11, 10:12 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - On 11-May-2022 between 20:00 UTC and 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be short-term delays in message delivery to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 12:55 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC
Scheduled - Between 11-May-2022 21:00 UTC and 12-May-2022 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 28, 08:42 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - On 11-May-2022 between 20:00 UTC and 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Apr 26, 12:04 UTC
May 11, 2022
Russia SMS - Planned maintenance affecting Motiv
Completed - The scheduled maintenance has been completed.
May 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC
Scheduled - Between May 11th, 2022 21:00 UTC and March 11th, 2022 23:00 UTC, the operator Motiv will be performing maintenance on its SMS platform.

During this time you may encounter difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 4, 19:00 UTC
May 10, 2022
Taiwan SMS - Delivery degradation towards Taiwan Star Telecom network
Resolved - This incident has been resolved.
May 10, 13:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 13:14 UTC
Investigating - We are currently observing SMS delivery degradation towards the Taiwan Star Telecom network.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 10, 06:38 UTC
Voice Service Issue in Amsterdam Datacenter
Resolved - This incident has been resolved.
May 10, 09:14 UTC
Update - We are continuing to monitor for any further issues.
May 10, 00:22 UTC
Update - We are continuing to monitor for any further issues.
May 9, 21:13 UTC
Monitoring - We have implemented a fix. The issue was isolated to a single server which has now been removed. We will continue to monitor the service during the next few hours and post updates should anything change.

The service impact on possibly delayed or failed connecting calls started on May 9, 2022 at 17:25 UTC and ended at 17:47 UTC.
May 9, 18:14 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate. There might be delays or failures in connecting calls in Amsterdam Datacenter.
May 9, 18:07 UTC
May 9, 2022
Japan SMS - Delay impacting international brand traffic towards KDDI network
Resolved - This incident has been resolved.
May 9, 14:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 13:33 UTC
Investigating - We are currently observing SMS delay towards Japan KDDI Network which is impacting international brand customers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 9, 11:29 UTC
May 8, 2022
Poland SMS - Degradation impacting a subset of Poland Long Virtual Numbers
Resolved - This incident has been resolved.
May 8, 23:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 20:15 UTC
Investigating - We are currently observing Inbound and Outbound SMS delivery degradation for a subset of our Poland Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@nexmo.com if you have any questions.
May 7, 06:18 UTC
Kazakhstan SMS - Degradation affecting Beeline
Resolved - This incident has been resolved.
May 8, 06:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 05:48 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Kazakhstan Beeline.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the operator's side in Kazakhstan.

Please contact support@api.vonage.com if you have any questions.
May 7, 18:55 UTC
← Incident History Powered by Atlassian Statuspage